Product claims, returns and/or exchanges must be initiated within 7 days of receipt of your order. In order to initiate a claim please contact a representative of Brian Greer’s Tin Ceilings toll free at 1-866-846-9710. Please contact us prior to returning any materials as materials returned without prior authorization from Brian Greer’s Tin Ceilings will not be accepted.
Please note the following specifics of our return policy
• All returns are to be shipped to our 1572 Mannheim Road location
• 25% restocking fee applies to all returns
• Customer must cover return freight and any applicable duty
• Return of products that are not in original condition will not be accepted
• Packaging and shipping charges are non refundable
• 50% cancellation fee applies to all cancelled orders
• All custom orders are final sales and are non refundable
The specifics of this policy apply to and only to materials not damaged during shipment. If your order is damaged during shipment please take pictures and record as much information regarding the damage with the shipping company when signing for the order and contact a representative of Brian Greer’s Tin Ceilings immediately to initiate your claim.